Confirmations & Shipping

Order Confirmation

Upon order placement, an automated order confirmation will be delivered to the email address on file. Once order has shipped, a tracking confirmation will also be emailed. Please allow 48 hours for order to process and 3-5 business days for standard ground shipments. Please contact Customer Service if any order needs expedition.

Domestic Orders

All Continental US orders are shipped FedEx Ground unless an expedited shipping method or home delivery is requested in the comments box upon checkout.

All expedited shipping or home delivery requests will incur an additional charge. Upon completion of the order, shipping will be applied to final invoice and charged to the credit card used for the order, based on total weight and delivery location.

Standard shipments do not require customer signature upon delivery. To request signature at delivery, or to add insurance for your order, please notate such in the comments box upon checkout.

International Orders

All International orders (unless noted otherwise in the comments box) are shipped FedEx International Ground and charged the actual cost of shipping plus a $35.00 packaging and processing fee for the additional customs paperwork.

HICORP Inc reserves the right to invoice or charge the credit card used for the order for any additional duties and taxes that may apply. Shipping rates listed on international order confirmations are only estimates based on standard rates. If the actual shipping rate is greater than the estimate provided, the order will be held for 

Returns

If you wish to return an item, please complete your return within 30 days of the original order date. All returns must include the original packing slip and any information pertaining to the return. Refunds will be processed in the form of the original payment.

Lost or Damaged Packages

For any lost or damaged package, please contact Programs@hicorpinc.com within 15 days of the tracking delivery date to file a claim. Orders will be replaced upon approval of claim and receipt of reimbursement from the shipping carrier.

Please send all inquiries to:

Email: Programs@hicorpinc.com
-or- 
HiCORP Inc.
4383 South 91st East Ave.
Tulsa, OK 74145

Customer Service Representatives are available:
Monday – Friday
9:00 AM – 4:00 PM CST
Phone: 877-398-2039 Ext. 102
Local: 918-398-2027 Ext. 102